Job Description

The Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. All people, no matter where their starting point in life, should have an equal chance to succeed. We believe that with access to education, financial services, and skills training, people can have that chance.

THE OPPORTUNITY

Reporting to the Head, People & Culture Business Partner- Country Programs, the Lead, People & Culture Business Partner- Country Programs will lead and manage the execution of P&C country strategy. Working as a trusted advisor to assigned leaders (Country Heads, Regional & Country teams), they deliver value-added services that reflect business objectives. They perform the role of business partner to execute P&C Programs, agenda and initiatives, and interface with P&C colleagues to provide best-in-class and creative P&C solutions to assigned clients.

WAYS YOU CAN CONTRIBUTE

  • Focal contact as advisor and coach for day-to-day HR activities for the Country and provide support for various functions including workforce planning, performance evaluation process, recruitment, among others in liaison with other HR Subject Matter Experts.
  • Provide professional advice to all levels of the Foundation by building working tactical relationships with Leaders and staff to ensure strong employee relations and engagement.
  • Maintain an effective level of business literacy to understand current and future needs of the Foundation to provide proactive support and services aligned to those needs.
  • Identify business issues and suggests creative solutions.
  • Maintain in-depth knowledge of legal region/country requirements ensuring all employment legislation and standards are followed for regulatory and internal policy compliance.
  • Manage and provide support for various employee relations services including performance counselling, employee grievances, exit interviews and disciplinary actions as required in line with Employee Relations processes and procedures.
  • Build relationships amongst staff to ensure strong employee relations. Provide guidance and professional advice to all levels of the Foundation in the region/country.
  • Provide advice on the design of HR policies, procedures, processes and systems.
  • Monitor the effectiveness of new and current programs in the region/country, research, identify opportunities and recommend changes/enhancements of initiatives.
  • Understand current and future needs of the region/country in order to provide proactive advice and support aligned to those needs.
  • Partner with the larger HR team to develop and ensure appropriate change and communication strategies.
  • Build line manager capabilities and provide routine support to ensure adherence to HR policies, procedures, processes and systems.
  • In liaison with the Talent Acquisition team, support recruitment management, including creating job descriptions, contributing to sourcing strategy, candidate selection, offer approvals and onboarding.
  • Partner with the Talent Management team to:
  • provide support to leaders in career planning, coaching and performance feedback
  • analyze and identify learning needs for employee development
  • facilitate development planning for the region/country aligned to business and individual needs
  • Lead the implementation all Performance and Reward programs, processes and plans in the region/country.
  • Lead the active management of performance management in the region/country, including the performance management cycle, high & low individual performers.
  • Coordinate with P&C Operations in administering benefits enrolment for new hires and partner with Payroll to ensure all payroll legislation, processes and guidelines are correct and compliant.
  • Analyze and interpret People & Culture reports, metrics and innovation as required and provide recommendations for decision making.
  • Implement and maintain People and Culture dashboards and reports for respective region/country.
  • Ensure adequate, timely and accurate communication of reports s for respective region/country.
  • Build relationships with external support such as legal counsel, payroll support, etc.

WHO YOU ARE

  • University Degree and/or Graduate Degree (Masters/PhD), preferably in Human Resources, Psychology or Organization Development or a related field and/or equivalent combination is required.
  • Ability to effectively partner with the other HR teams to develop and ensure efficiencies in support strategies and process documentation.
  • Strong knowledge of local market employment law and legislation.
  • Possess creative approaches and diverse solutions and are willing to take calculated risks to influence the adoption of fresh ideas.
  • Ability to effectively co-create with a variety of stakeholders, as well as work effectively in a team-based environment.
  • Possess a high degree of integrity and forethought in approach to making decisions and driving results on behalf of the Foundation.
  • Honed problem-solving skills combined with a track record of pivoting in response to opportunities and challenges.
  • Results driven and motivated by a sense of performance, excellence and urgency.
  • Proficiency with MS Office applications (PowerPoint, Word, and Excel), SharePoint, Yammer and HRIS.
  • Language Skills Fluent in both English and French.
  • Ability to influence others, including senior leaders.
  • Ability to work under pressure with tight deadlines.
  • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
  • Humble and have in depth ability to understand different situations but with ability to interpret and give recommendation towards positive resolution.
  • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
  • Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
  • Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
  • Demonstrate a commitment to Mastercard Foundation’s values and vision.
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