Job Description

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

Banquets Manager

Reporting to the  Food & Beverage Manager, the Banquets Manager is responsible for the fulfilling the client experience in our Hotel. The Banquets Manager will oversee a large team of talented individuals and will be responsible for managing and supervising Banquet events and employees.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

  • All areas of guest service and core standards
  • Daily supervision, coordination and direction of all colleagues in the Banquet.
  • Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
  • Maintaining high staff morale and team spirit within the Banquet Department.
  • Leading and coaching all colleagues and leaders in the banquet services department
  • Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
  • Create and implement colleague-training initiatives
  • Implementing meeting and conference service standards.
  • Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment.
  • Creating and implementing new processes and procedures to drive the department forward
  • The overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements and exercising control of fixed and variable expenses.
  • Partner with Meetings and Events partners, along with various Meeting Planners to produce positive Voice of the Guest scores.
  • Adhere to all budget guidelines that are established for each event.
  • Work together with the Culinary & Stewarding team to ensure that all food service exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
  • Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained.
  • Finding creative solutions and proactively solving problems in order to meet a demanding client base.
  • Creation and implementation of guest preference programs.
  • Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
  • Work with the Incentives, Conventions and Events Department in order to ensure that revenues and guest satisfaction levels are maximized.
  • Maintain high level of professional appearance, demeanor and image of self / hotel
  • Consistently offer professional, friendly and engaging service
  • Any other tasks that may be assigned

Your experience and skills include:

  • Minimum 3-4 years’ experience as a Banquets Leader  within a 5 star hotel/resort
  • Flexibility to work a variety of shifts, including holidays, weekends, mornings, afternoons and evenings.
  • Strong interpersonal and problem solving abilities necessary.
  • Must be a highly organized person with strong planning skills.
  • Must exhibit command and presence on the floor
  • Must have exceptional working relationships with Culinary, Stewarding, Event Services etc.
  • Goal and results oriented.
  • Analytical skills, strength as a developer and a leader of others are essential.
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Wine & spirits knowledge and an understanding of Banquet Beverage is preferred
Job Overview

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