Job Description

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.

At Fairmont The Norfolk, exceptional service and flavors are the hallmarks of every dining experience. As Assistant Outlet Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure the venue is both a preferred dining destination and workplace.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Follow departmental policies, procedures and service standards
  • Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
  • Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism
  • Working closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed
  • Supervise and support employees while ensuring service standards are maintained
  • Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
  • Exhibits an entrepreneurial attitude towards the restaurant’s operation
  • Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
  • Responsible for scheduling and daily payroll reporting
  • Ensure constant focus on the venue’s goal
  • Assist to ensure the venue is managing within set budget guidelines
  • Ensure cleanliness and safety of the venue
  • Act as a liaison between venue staff and other departments
  • Ensure department holds regular communication meetings
  • Perform line duties as required
  • Working in a very fast pace environment
  • Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
  • Follow all safety and sanitation policies
  • Other duties as assigned

Your experience and skills include:

  • Minimum 3 years’ experience as a Leader in a fast paced high end restaurant required
  • Excellent beverage and wine knowledge is required
  • Previous point of sale system experience required
  • Experience with Unionized environment an asset
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Overview

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